Last Updated: 25.06.2026
At Jumas Fashion, customer satisfaction is our priority. We are committed to addressing customer concerns, complaints, and grievances in a fair, transparent, and timely manner.
This Grievance Redressal Policy outlines the process through which customers may raise concerns regarding products, services, orders, refunds, privacy matters, or any other issue related to www.jumasfashion.com.
1. Objective
The objective of this Grievance Redressal Policy is to:
- Provide customers with an accessible complaint resolution mechanism.
- Ensure timely and transparent handling of grievances.
- Promote customer confidence and trust.
- Comply with applicable consumer protection and e-commerce regulations.
2. Scope
Customers may raise grievances relating to:
- Product quality concerns
- Damaged or defective products
- Incorrect products received
- Missing items
- Shipping and delivery issues
- Return, refund, or exchange disputes
- Warranty claims
- Payment-related concerns
- Privacy and data protection matters
- Website-related issues
- Customer service concerns
3. How to Submit a Grievance
Customers may submit their grievance through any of the following channels:
Phone / WhatsApp
+91 7007536259
Postal Communication
Jumas Fashion
Plot No. 29, Adarsh Vihar,
New PAC Line,
Kanpur, Uttar Pradesh – 208015, India
4. Information Required for Complaint Submission
To facilitate faster resolution, customers are requested to provide:
- Full Name
- Order Number (if applicable)
- Registered Mobile Number
- Email Address
- Description of the grievance
- Supporting photographs or documents (if applicable)
Failure to provide adequate information may delay the resolution process.
5. Grievance Officer
In accordance with applicable laws and customer service best practices, Jumas Fashion has appointed the following Grievance Officer:
Grievance Officer Details
Name: Bimla Devi Gupta
Email: shivani@jumasfashion.com
Phone: +91 7007536259
Address:
Jumas Fashion
Plot No. 29, Adarsh Vihar,
New PAC Line,
Kanpur, Uttar Pradesh – 208015, India
6. Complaint Acknowledgement
Upon receipt of a grievance:
- An acknowledgement may be provided via email, phone, or WhatsApp.
- Customers may be requested to provide additional information or supporting evidence.
- Complaints will be reviewed by the appropriate team for investigation.
7. Resolution Timeline
Jumas Fashion aims to respond to grievances within:
48 Hours
Complex cases requiring additional investigation may take longer depending on the nature of the issue.
Customers will be kept informed regarding the status of their complaint wherever reasonably possible.
8. Investigation Process
To ensure fair resolution, Jumas Fashion may:
- Review order records
- Review payment records
- Verify courier information
- Examine product photographs and videos
- Request additional documentation
- Consult logistics or payment partners
Customers are expected to cooperate during the investigation process.
9. Unboxing Video Requirement for Product Claims
For grievances relating to:
- Damaged products
- Missing items
- Incorrect products
- Defective products
a clear, continuous, and unedited unboxing video may be required.
The video should clearly show:
- The sealed package
- Shipping label
- Entire unboxing process
- Product received
Jumas Fashion reserves the right to reject claims where sufficient supporting evidence is not provided.
10. Resolution Options
Depending on the nature of the grievance and verification results, Jumas Fashion may offer:
- Product replacement
- Product exchange
- Refund
- Store credit
- Warranty service
- Clarification or explanation
- Other reasonable remedies as deemed appropriate
Resolution remains subject to applicable policies and verification procedures.
11. Fraudulent or Misleading Complaints
Jumas Fashion reserves the right to reject grievances that:
- Contain false information
- Misrepresent facts
- Use manipulated evidence
- Violate company policies
- Are intended to abuse customer support processes
Repeated misuse of the grievance process may result in restrictions on future purchases or services.
12. Privacy of Complaints
All grievance-related information submitted by customers shall be handled in accordance with our Privacy Policy.
Information provided during complaint resolution will only be used for investigation, verification, and resolution purposes.
13. Limitation of Liability
Nothing in this Grievance Redressal Policy shall create any liability beyond what is expressly provided under applicable laws and Jumas Fashion’s published policies.
Jumas Fashion’s maximum liability in relation to any grievance shall not exceed the value of the product purchased, unless otherwise required by law.
14. Changes to This Policy
Jumas Fashion reserves the right to modify, update, amend, or replace this Grievance Redressal Policy at any time without prior notice.
Any changes shall become effective immediately upon publication on the website.
Customers are encouraged to review this policy periodically.
15. Contact Us
For any grievance, complaint, feedback, or escalation, please contact:
Jumas Fashion
Email: care@jumasfashion.com
Phone/WhatsApp: +91 7007536259
Address:
Plot No. 29, Adarsh Vihar,
New PAC Line,
Kanpur, Uttar Pradesh – 208015, India
Website: www.jumasfashion.com
By using www.jumasfashion.com and purchasing products from Jumas Fashion, you acknowledge that you have read and understood this Grievance Redressal Policy.