Cancellation Policy

Last Updated: 25.06.2026

At Jumas Fashion, we understand that customers may occasionally need to cancel an order. This Cancellation Policy outlines the terms and conditions governing order cancellations placed through www.jumasfashion.com.

By placing an order on our website, you agree to the terms of this Cancellation Policy.

1. Order Cancellation Before Dispatch

Customers may request cancellation of an order at any time before the order has been dispatched from our warehouse.

Cancellation requests can be submitted through:

Email: care@jumasfashion.com

Phone/WhatsApp: +91 7007536259

To help us process your request quickly, please provide:

  • Order Number
  • Customer Name
  • Registered Mobile Number
  • Reason for Cancellation (optional)

Cancellation requests are subject to verification and approval.

2. Order Cancellation After Dispatch

Once an order has been dispatched from our warehouse, cancellation requests cannot be accepted.

Customers are advised to review their order details carefully before placing an order.

Any request made after dispatch shall be governed by our Return, Refund & Exchange Policy, where applicable.

3. Cancellation of Prepaid Orders

If a prepaid order is successfully cancelled before dispatch:

  • The full order amount paid by the customer will be refunded.
  • Refunds will be initiated to the original payment method used during checkout.
  • Refund processing may take up to 7 business days from the date of cancellation approval.

Actual credit timelines may vary depending on the customer’s bank, card issuer, UPI provider, or payment gateway.

4. Cancellation of Cash on Delivery (COD) Orders

Customers may cancel eligible COD orders before dispatch without any cancellation charges.

However, Jumas Fashion reserves the right to restrict or disable Cash on Delivery facilities for customers who repeatedly:

  • Cancel COD orders
  • Refuse deliveries
  • Place non-genuine orders
  • Abuse COD facilities

Such decisions shall be made at the sole discretion of Jumas Fashion.

5. Cancellation Requests During Transit

Orders that are already:

  • Packed
  • Handed over to courier partners
  • In transit

cannot be cancelled.

Customers cannot request cancellation merely because the shipment is delayed due to courier operations, public holidays, weather conditions, or other circumstances beyond our control.

6. Refusal of Delivery

Customers are strongly advised not to refuse delivery of an order without prior approval from Jumas Fashion.

Repeated refusal of deliveries may result in:

  • Restriction of Cash on Delivery services
  • Cancellation of future orders
  • Temporary or permanent account restrictions

Jumas Fashion reserves the right to recover shipping and handling costs incurred due to repeated delivery refusals where permitted by law.

7. Cancellation by Jumas Fashion

Jumas Fashion reserves the right to cancel any order, in whole or in part, at any time before delivery due to reasons including but not limited to:

  • Product unavailability
  • Inventory discrepancies
  • Pricing errors
  • Technical errors
  • Payment verification issues
  • Fraud concerns
  • Suspected unauthorized transactions
  • Operational limitations

In such cases, customers will be notified and, where applicable, a full refund will be issued.

8. Refunds for Cancelled Orders

Where cancellation is approved and eligible for refund:

  • Refunds will be processed to the original payment source whenever possible.
  • Jumas Fashion shall not be responsible for delays caused by banks, payment gateways, or financial institutions.
  • Refund timelines may vary depending on the payment method used.

9. Abuse of Cancellation Policy

Jumas Fashion reserves the right to refuse future orders, restrict payment methods, suspend accounts, or take appropriate action against customers engaging in:

  • Excessive order cancellations
  • Fraudulent activities
  • Abuse of promotional offers
  • Repeated refusal of deliveries
  • Non-genuine transactions

10. Limitation of Liability

Jumas Fashion shall not be liable for any indirect, incidental, consequential, or special damages arising from order cancellations, delays, or inability to fulfill an order.

Our maximum liability shall not exceed the amount paid by the customer for the cancelled order.

11. Changes to This Policy

Jumas Fashion reserves the right to update, amend, modify, or replace this Cancellation Policy at any time without prior notice.

Any changes shall become effective immediately upon publication on the website.

Customers are encouraged to review this page periodically.

12. Contact Us

For cancellation-related assistance, please contact:

Jumas Fashion

Email: care@jumasfashion.com

Phone/WhatsApp: +91 7007536259

Address:

Plot No. 29, Adarsh Vihar,
New PAC Line,
Kanpur, Uttar Pradesh – 208015, India

Website: www.jumasfashion.com

By placing an order on www.jumasfashion.com, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.

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