Last Updated: 25.06.2026
Welcome to Jumas Fashion. We are committed to delivering your orders safely, securely, and efficiently. Please read this Shipping Policy carefully before placing an order on www.jumasfashion.com.
1. Shipping Coverage
Jumas Fashion currently ships across India.
We strive to deliver orders to all serviceable PIN codes through our logistics partners. Delivery availability may vary depending on location and courier serviceability.
2. Shipping Charges
Free Shipping
We offer FREE shipping on all orders across India.
No additional shipping charges will be applied unless specifically stated during promotional campaigns or special offers.
3. Order Processing & Dispatch
All orders are processed and dispatched within 48 hours of successful order confirmation.
Orders placed on Sundays, public holidays, or during periods of high order volume may experience slight delays.
Jumas Fashion reserves the right to refuse or cancel any order suspected of fraud, unauthorized activity, pricing errors, or violations of our Terms & Conditions.
4. Delivery Timeline
Once dispatched, orders are generally delivered within:
3–7 Business Days
Delivery timelines are estimates only and may vary due to:
- Customer location
- Courier serviceability
- Weather conditions
- Public holidays
- Government restrictions
- Transportation disruptions
- Force majeure events
Jumas Fashion shall not be liable for delays caused by circumstances beyond our reasonable control.
5. Courier Partners
To ensure reliable delivery, we work with trusted logistics providers including:
- Shiprocket
- Blue Dart
- India Post
- Delhivery
- Xpressbees
- Ecom Express
- Other authorized courier partners
The courier partner assigned to an order may vary based on delivery location and serviceability.
6. Cash on Delivery (COD)
Cash on Delivery (COD) is available on eligible orders and serviceable locations.
Jumas Fashion reserves the right to disable COD for:
- Certain PIN codes
- High-risk orders
- Repeat order cancellations
- Operational reasons
without prior notice.
7. Order Tracking
Once your order has been dispatched, shipment tracking details will be shared via:
- SMS
Customers are responsible for monitoring shipment updates using the tracking information provided.
8. Customer Responsibility
Customers must provide accurate and complete shipping information at checkout.
Jumas Fashion shall not be responsible for delays, failed deliveries, returned shipments, or additional costs arising from:
- Incorrect address
- Incorrect phone number
- Incomplete shipping information
- Customer unavailability
Any additional shipping charges incurred due to incorrect information may be borne by the customer.
9. Failed Delivery Attempts
Courier partners may attempt delivery multiple times.
If delivery fails due to:
- Customer unavailability
- Refusal to accept delivery
- Incorrect shipping information
- Failure to respond to courier communication
the shipment may be returned to Jumas Fashion.
Any re-shipping charges, if applicable, shall be borne by the customer.
10. Delayed Deliveries
While we make every effort to deliver orders within the estimated timeframe, Jumas Fashion shall not be held liable for delays caused by:
- Natural disasters
- Floods
- Earthquakes
- Strikes
- Political disturbances
- Public holidays
- Transportation disruptions
- Government actions
- Force majeure events
11. Damaged, Missing, Incorrect or Defective Products
Customers are advised to inspect the package immediately upon delivery.
If a package appears visibly damaged, customers should:
- Refuse delivery where possible, or
- Record a complete unboxing video immediately upon opening the package.
Any claim relating to:
- Damaged products
- Missing products
- Incorrect products
- Defective products
must be reported within 48 hours of delivery.
Claims can be submitted through:
Email: care@jumasfashion.com
Phone/WhatsApp: +91 7007536259
12. Mandatory Unboxing Video Requirement
A clear, continuous, and unedited unboxing video is mandatory for any claim related to:
- Damaged products
- Missing items
- Incorrect products
- Defective products
The video must clearly show:
- The sealed package before opening
- The shipping label
- The complete unboxing process
- The product received
Claims submitted without a valid unboxing video may not be eligible for replacement, exchange, refund, or investigation.
13. Evidence Requirement
Jumas Fashion reserves the right to request additional photographs, videos, order details, or supporting evidence before approving any shipping-related claim.
Jumas Fashion reserves the right to reject any claim where sufficient evidence, including the mandatory unboxing video, is not provided by the customer.
Claims reported after 48 hours of delivery or without the required supporting evidence may not be eligible for return, exchange, replacement, refund, or investigation.
14. Lost Shipments
In the rare event that a shipment is confirmed lost by the courier partner, Jumas Fashion will investigate the matter with the logistics provider.
Resolution may include:
- Replacement of the product, or
- Refund at the sole discretion of Jumas Fashion
after verification and confirmation from the courier partner.
15. Limitation of Liability
Jumas Fashion’s responsibility for delivery ends once the order is successfully delivered to the shipping address provided by the customer.
We shall not be liable for:
- Incorrect delivery information provided by the customer
- Delays caused by courier partners
- Failed delivery attempts due to customer unavailability
- Consequential or indirect losses arising from delivery delays
16. Contact Information
For shipping-related questions, concerns, or claims, please contact:
Jumas Fashion
Email: care@jumasfashion.com
Phone/WhatsApp: +91 7007536259
Address:
Plot No. 29, Adarsh Vihar,
New PAC Line,
Kanpur, Uttar Pradesh – 208015, India
Website: www.jumasfashion.com